Meta Gives On-Call Engineers an AI Teammate for Incident Response

At a glance

This video from Meta's on-call team explains how they designed an AI teammate to help engineers on night duty. Each rotation gets one AI assistant so engineers do not have to coordinate every step during alert storms.

What the video covers

1. 1

   The AI sees alerts, tickets, past incident records, and code changes together, so it has the full picture.

2. 2

   The AI starts by investigating only, and as trust builds it drafts fixes that people must approve.

3. 3

   People keep final say on critical production decisions, and code changes still go through normal review and automated testing.

Why watch it?

Operations teams that handle round-the-clock incidents, and developers bringing AI into workflow automation, may find this useful.