Meta's Muse AI Agent Adds Phone Booking Calls for Paid Subscribers

At a glance

Meta has added phone calling to Muse, its AI assistant. Muse can call shops and businesses on a user's behalf to book appointments and arrange meetings. The feature is available only to paid subscribers.

Key points

1. 1

   Muse calls on the user's behalf to handle bookings and schedule arrangements.

2. 2

   Paid subscribers also get extra tokens (units AI uses to process text) and other add-on features.

3. 3

   In a shared call example, Muse did not say it was an AI, so the other side might hang up after finding out.

4. 4

   Meta says Muse has more than 10 million users.

Why it matters

AI is getting closer to making phone calls and handling tasks for people. Questions such as whether people have the right to know they are talking to an AI need careful thought.

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