ChatGPT Adds Business Listings and AI Agents to Answer Customer Questions
Source The Decoder
At a glance
OpenAI has launched a beta feature in ChatGPT that shows business information, competing with Google's business listing service. Companies can manage their information and products inside ChatGPT.
Key points
Businesses register and update their details through a Business Hub.
They can upload product lists with prices and stock availability.
Eligible US e-commerce and online service firms can build AI agents that answer customer questions.
Shopify merchants can connect their stores directly.
Why it matters
With ChatGPT reaching 1.2 billion weekly users, people may increasingly look for products and services through AI chats instead of search.
Original article
OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions
The Decoder · Nov 11, 2026, 5:17 AM GMT+9 · the-decoder.com
Read on The DecoderAI read the original article and summarized it in plain language. It may contain mistakes, so please check the original for accuracy. The article's copyright belongs to The Decoder.
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