Kakao CEO Admits Slow AI Adoption, Adds Browser-Based CUA to Partner Integrations
Source 이데일리
At a glance
Kakao CEO Shin Jung-ah admitted that AI service adoption this year fell short of market expectations. Along with linking directly with partner companies, Kakao will also use a method in which AI operates a web browser on its behalf.
Key points
A food ordering link with Coupang Eats was first announced in August, but it still had not launched more than two months later.
CUA (a method where AI directly operates a computer screen to complete tasks) can handle work on the web without a separate integration.
Services with low usage will be connected quickly through CUA, while high-demand services will keep using direct integration as before.
Rising numbers of services blocking browser access, high costs, and personal data protection were named as challenges.
Why it matters
It matters because the Kakao CEO personally pointed out the speed and cost problems that keep AI services from reaching real users.
Original article
정신아 "AI 확산 기대 못 미쳐"…파트너 연동 한계에 CUA 병행[컨콜]
이데일리 · Nov 5, 2026, 9:44 AM GMT+9 · edaily.co.kr
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