Devin launches Pylon integration to speed up fixes for customer issues

At a glance

Devin can now connect directly to the customer support tool Pylon. Support teams can hand investigations to Devin from Pylon, and engineers can pick up the first round of work Devin has already done.

Key points

1. 1

   When a ticket is flagged for engineering, Devin checks logs, reproduces the bug, finds the root cause and opens a fix PR (a code change request).

2. 2

   Progress syncs automatically in both directions between Pylon and Devin, so no one has to pass updates along by hand.

3. 3

   Beyond bugs, it can search the codebase to answer product questions and create screenshots and demo videos.

4. 4

   Devin is offering $15,000 in credits to new customers who use Pylon.

Why it matters

It ties the slow back-and-forth between support and engineering into one shared session, cutting the time it takes to resolve customer issues.