ElevenLabs Unveils Campaign Manager to Automate AI Sales Calls Until Goals Are Met

At a glance

ElevenLabs has launched Campaign Manager, which lets AI agents call a contact list and keep following up automatically until a set goal is reached, such as booking a consultation or confirming an appointment. Customers in insurance, banking, and e-commerce are reportedly testing it.

Key points

1. 1

   If a call goes unanswered, the system calls again later and books appointments at times the customer requested.

2. 2

   For each campaign, users can set calling hours, a limit on the number of attempts, and a do-not-call list.

3. 3

   Users can check campaign progress and each customer's history at a glance and download the data as a CSV file.

4. 4

   Cases that the AI finds difficult to judge are passed to a separate waiting list for a human to review.

Why it matters

It shows how AI can take over company phone outreach to customers while reducing the need for human involvement. Controls are also included, such as stopping immediately when a customer opts out.