Character.ai Adds Moderation Notices, Appeals and Two-Way Blocking in Safety Update

At a glance

Character.ai shared an update on its safety work. Creators are now told why their content was moderated and can appeal more easily, and users can block other people together with their content.

Key points

1. 1

   It looks for self-harm warning signs across long conversations, works with the nonprofit Koko, and uses ThroughLine to point users to support services in their country.

2. 2

   Creators get a notice explaining why their content was moderated and can easily appeal to have it reviewed again.

3. 3

   Users can block someone together with that person's Characters, Posts, Voices and Scenes, and the block works both ways.

4. 4

   Users under 18 have not been able to have open-ended chats with Characters since last year, and an in-house age estimation model checks ages.

Why it matters

It matters because people in crisis can be connected to real help, and creators and users can now challenge moderation decisions or keep unwanted people away.